Your consumer rights

Faulty goods? You’ve still got rights when the guarantee runs out

“Shoppers are being sold short when expensive electrical goods break down. If a TV or fridge packs up just one day after an initial
one-year guarantee, customers are told they have to pay for the repair – but the truth is that retailers may be liable for up to six
years.”

“The Sale of Goods Act] says goods must last a reasonable time – and that can be anything up to six years from the date of purchase”
http://money.guardian.co.uk/howtocomplain/story/0,,1738830,00.html

The newpaper page itself has a table from Which? that suggests that items such as washing machines and TVs should last upwards of 5
years.

Office of Fair Trading- Consumer Information – details of your consumer rights, including information on your rights when shopping from home.

Consumer Direct – DTI’s portal containing information and advice for online consumers.

Trading Standards Central consumer protection information maintained by the Trading Standards Institute.

Dmoz UK Consumer Information category.